Reactivation is a critical part of retaining your patients. TeamCare offers to easy-to-use, constantly updating and self-reportable system for your team to facilitate into your daily routine and workflow. TeamCare users love the Reactivation tool because it's an go-to place to get the job done. Here are some of the parts that make it really convenient and easy to use:
Dynamic List: no more importing & spreadsheets! The platform continuously populates a list of patients that are “due for a call” ... where “due for a call” means either / both that the patient is due for hygiene or another follow-up call. The list automatically removes patients that have been called to ensure that patients do not get called twice.
Call form: keeps records for outcomes & attempts (voicemail, made appointment, etc.) and gives attribution (stats!) to the staff that makes calls. The call form also gives a script so that
Reporting & Incentives: Reporting is available in dashboards so that you can see daily / monthly progress and also a dedicated leaderboard. Optionally, a practice manager can add incentives to a team or individual's performance.
You can easily see the patient's history and previous call attempts from the interface.
By submitting the call form, the current logged-in user will receive credit for making the phone call to the patient. User can fill-out the prompts according to the outcome of the call. There is all "View Script" link that is handy to show the script the the practice managers prefer to use when making outreach calls.
Once a call form is submitted, the patient is immediately pulled off the list on all workstations to prevent the patient from being called twice.
When patients move out of the area, leave the practice or don't wish to be called anymore, the user will submit as-such and add mandatory notation. Managers of the practice can choose to receive notifications when patients are becoming inactive so that they can monitor any abuse or contact the patient directly.
Enhancements coming soon! The amount of calls is one part ... but we're very interested to analyze the effectiveness of reactivation calls. ie., do patients actually come back to the office as a result of the outreach efforts?
TeamCare is already setup to facilitate this tracking. Perhaps the patient was left a series of voicemails, but as new appointments get added to the schedule, we are identifying those patients that also received a reactivation call and providing proper credit for this call outcome to be "scheduled".
In the short term, there is basic reporting available via these areas of the platform:
Please stay tuned for exciting updates coming soon!