Level 3: Reactivation and Retention

Level 3

BOOST PRODUCTIVITY USING THE REACTIVATION CALL QUEUE

Reactivation and Retention

Grasp the importance of making reactivation calls and learn how to use TeamCare's reactivation call queue feature to improve patient volume and engagement.

(video)

Tasks

1. Make at least five reactivation calls using the TeamCare call queue and mark their outcomes within the platform.
2. Document call outcomes on the ‘Patient’ card
3. Review call statistics to determine the effectiveness of reactivation attempts.

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